Chatbot and Voice Agents

Get the conversation started

Today’s customers want greater convenience, build an always-on smart chatbot or voice agent for your business

Conversational marketing is here.

"45.8% of consumers would rather communicate with a business through a messaging app than email."(ubisend, 2016)

With automated chatbots and voice agents, your business can have conversations with one person or thousands all at the same time. And instead of needing to search and find information on their own, your users can just ask questions and get answers, without waiting and always with the language and tone that's right for your business.

Chatbots get your business in front of more potential customers, help influence purchasing decisions and can even take orders and close sales. You can also use chatbots to answer oft-repeated customer support or human resource issues, and much more.

Save money, increase sales and give your users the service they want and an edge your competition doesn’t have.

Make conversation part of your marketing strategy with smart automated chatbots, and may the force be with you!

Build Your Custom Chatbot or Voice Agent

Website Assistant

Give your website a personal assistant. Qualify leads on your website without forms, book meetings for your sales team and answer peoples questions 24/7

Facebook Messenger Bot

Facebook Messenger provides a unique channel to connect businesses directly to customers with highly engaging Chat interactions. Users opt in through their Facebook profile and stay connected to receive personalized messages and interact with brands when they are ready to buy.

Amazon Alexa

Using Alexa voice technology to create voice experiences between users and businesses. From help with homework to a live football score to keeping your kids entertained before dinner the possibilities are endless.

Chatbot and Voice Agent Development Process

  • Define

    • Business goals
    • Markets
    • Competition
  • Discover

    • Purpose and usage
    • KPIs metrics
    • Marketing goals
    • Channels
  • Direction

    • Conversational UX
    • Messaging
    • Programming
  • Deployment

    • Rollout
    • Monitor
  • Determine

    • Measure
    • Analyze
    • Iterate and optimize

Advantages of using a chatbot for your business

Better engagement

Users have a small core of apps they use daily and often download new apps often and even when they do their used for a short time and never again. Chatbots can be operated within a users core app meaning it might be a better investment than building an app

Available 24/7

Customer service is available 24/7 provide a great user experience and answer repetitive questions freeing your resources to be used more effectively

Better engagement

Proactively engage customers and get better more qualified leads by guiding the customers along the buyer's journey by asking the right questions and ensuring users are moving toward conversion

Better Responses

It gets higher open and response rates that email and it gives users immediate feedback and responses

Personalized

Personalized one-to-one experience answering customers specific needs and requirements, along with personalized advertising opportunities

Customer Service

Don't make users wait on hold for the next available operator, smart bots can answer their questions and help them with their needs with a faster better experience

Just Ask

People naturally would rather ask a question than try to search and find answers on their own.

Customer Satisfaction

improve your customer satisfaction bots never get tired, always respond appropriately, can have thousands of conversations at once and are available 24/7.

Save Money

One time investment that helps reduce staff requirements, answering simple questions and passing more complex questions to actual humans

Automation

Provide real-time help and automate repetitive tasks and responses

How Could You Use a Chatbot?

  • Sales

    • Customer support
    • Pre-sales inquiries
    • Ecommerce
    • Re-engagement
    • Educate Prospects
    • Close Sales!
  • Human Resources

  • Customer Support

    Respond to your customers

  • Health Care

  • Restaurants and Delivery

What Makes a Great Chatbot or Voice Agent.

How do you create a great chatbot or voice agent? The following guidelines outline so best practices for a great chatbot or voice agent.

  • Be authentic

    Don't fake being a human, Don't over promise and under deliver!

  • Be clear

    Provide clear instructions

  • Be prepared

    Always have a fallback when necessary

Chatbot and Voice Agent Playbook

Our Chatbot and Voice Agents playbook will help you determine how we can help meet your business requirements, how we design our services to achieve or exceed your goals, how our services are priced and your estimated investment.